Lynn K. Oser, MLIS


Lynn consults in the areas of experience and information management with a focus on smart utilization and management of data, accompanying taxonomies, and effective configuration design. She focuses on data: what you have, what you need, and how you can leverage it. She has over 30 years of experience helping firms, beginning in-house and now in a consulting role, with the primary mission of harnessing the full potential of data resources. This involves crafting comprehensive taxonomies and formulating governance policies that seamlessly align with organizational requirements and strategic goals. Her unwavering commitment revolves around delivering precise information to the right individuals at the right time.

She has built her career on the ability to see data as it is now and to envision a future state that aims at efficiently and effectively harnessing it to achieve strategic advantage. She works with firms to uncover information needs, establish relevant, multi-purpose use cases, and deliver solutions that enable informed and efficient decision making.

With years of experience in development and implementation of experience management solutions, she is always looking for additional use cases to extend use of data within new and existing technologies. The best information management solutions bring together “free” data from other source of truth systems and allow for augmentation of the data to extend its utility. Whether it is integration of financial data, client relationship data, or externally sourced information, the marrying of managed and “free” data can provide insights not possible in siloed systems.

From the developing of information management roadmaps to the implementation of technology solutions, she is always eager to be part of the solution.

Previously, Lynn was the Director of Information Resource Management at WilmerHale. In this role, she oversaw the strategy, planning, operations, asset management and budgeting of both the Library & Research Services and Enterprise Content Services groups. Her groups were responsible for the firm’s global digital and print resource collections; intranet portal development, governance and content management; and implementation and management of the firm’s CRM system including expansion of the system for use as an experience management repository. Lynn was also the chair of the firm’s Data Quality Counsel, a group of administrative staff tasked with identifying and tackling data quality issues across the firm’s information systems.

She received her Master of Library and Information Science from Simmons College and her Bachelor’s degree from Dartmouth College. She is also ITILv3 Foundation certified.