Lynn K. Oser consults in the field of Knowledge and Information Management, bringing over 20 years of experience to the table. Lynn focuses on strategy, management, process improvement, and service excellence within and across administrative teams in law firms. In addition, Lynn provides direction and support in the areas of CRM, data quality management, information and knowledge management, and data governance. Always striving to get the right information to the right people at the right time, Lynn works with firms to uncover information needs, establish relevant, multi-purpose use cases, and deliver solutions that enable informed and efficient decision making.
Lynn and the team are currently working clients in Boston to implement a legal experience management solutions that bring together matter details and marketing descriptions into a unified system. The projects include development of a firm-wide information taxonomy for client and matter data, integration of information from various structured and unstructured sources, application of meta data in accordance with the taxonomy, and development of methods for search and reporting.
In addition, Lynn and the team assist marketing teams with CRM projects ranging from data cleanup to system optimization. Projects include evaluation of systems, review and improvement of data management processes, list development and management, implementation of anti-spam compliance programs, and outsourcing of data change management responsibilities.
Over the past three years, Lynn has also worked with a number of firms to evaluate and create improvement and strategic plans for their Library and Practice Support functions. These efforts included:
- Process mapping and development of process improvement plans
- Strategic planning
- Staffing evaluation and realignment
- Service expansion evaluation and road mapping
In early 2013, Lynn teamed with Integrated Management Services on The Information Management Evolution (April 25, 2013), a full-day conference centered on the changing role of the information professional and opportunities for forming collaborative information teams in law firms. The conference explored ways to successfully align information services with high priority business needs, and demonstrated the value of cross-departmental collaboration in a move towards a proactive and efficient future of information management. Lynn hosted the event and presented her views on Collaborative Strategic Management. The event was a great success and plans are already underway for the second annual event in 2014.
Previously, Lynn was the Director of Information Resource Management at WilmerHale. In this role, she oversaw the strategy, planning, operations, asset management and budgeting of both the Library & Research Services and Enterprise Content Services groups. Her groups were responsible for the firm’s global digital and print resource collections; intranet portal development, governance and content management; and implementation and management of the firm’s CRM system including expansion of the system for use as an experience management repository. Lynn was also the chair of the firm’s Data Quality Counsel, a group of administrative staff tasked with identifying and tackling data quality issues across the firm’s information systems.
Lynn is a member of the American Association of Law Librarians, the Special Library Association, and AIIM. She received her Master of Library and Information Science from Simmons College and her Bachelor’s degree from Dartmouth College. She is also ITILv3 Foundation certified.